1. Acceptance of terms
By creating an account, accessing or using Eagora (the “Service”), you agree to these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. The Service
Eagora is a marketing platform that lets you design, send, automate and analyze email and adjacent messaging. We may add, modify or remove features over time. Material changes that adversely affect paid plans will be announced at least 30 days in advance.
3. Your account
You are responsible for keeping your credentials safe, enabling MFA on admin accounts, and for all activity that occurs under your account. Notify [email protected] immediately if you suspect unauthorized access.
4. Acceptable use
You agree to our Acceptable Use Policy. In short: no spam, no purchased lists, no phishing, no malware, no illegal content, and no impersonation. Violations may result in throttling, suspension, or termination without refund.
5. Credits, billing & renewals
Eagora is billed on a credit basis. Credits are purchased in advance and do not expire. Multi-month cycles (Quarterly, Semi-annual, Annual) renew automatically at the end of each cycle unless you cancel auto-renewal from your dashboard. See our Refund Policy at /refund for refund rules.
6. Taxes
All prices are exclusive of taxes. You are responsible for any sales tax, VAT, GST or similar taxes assessed by your jurisdiction. We collect VAT where legally required and provide compliant invoices.
7. Your content
You retain all rights to the content you upload to or generate through Eagora (subscribers, campaigns, templates). You grant us a worldwide, non-exclusive license to host, transmit, display and process that content solely to operate the Service for you.
8. AI features
Our AI assistants generate suggestions based on prompts and account context you provide. You are responsible for reviewing AI output before sending. We do not use the content of your account to train third-party general-purpose models.
9. Intellectual property
Eagora, the Eagora brand, the Service, the Eagora UI, source code, documentation and templates we publish are owned by Eagora or our licensors and are protected by intellectual-property laws. Nothing in these Terms transfers ownership of Eagora IP to you.
10. Third-party services
The Service integrates with third-party platforms (Shopify, HubSpot, Stripe, etc.) at your option. We are not responsible for the availability, security or terms of those third-party services.
11. Confidentiality
Each party will protect the other's non-public business and technical information with the same care it uses for its own confidential information, and at minimum reasonable care.
12. Service levels
We target 99.9% monthly uptime for the Service. Service-credit remedies for downtime are detailed in our SLA, available on request for paid plans.
13. Suspension & termination
Either party can terminate at any time. We may suspend or terminate immediately for material breach (especially AUP violations), legal compulsion, or threats to the security of the Service. We retain data for 30 days after termination, then permanently delete.
14. Warranty disclaimer
The Service is provided on an “as is” and “as available” basis without warranties beyond those required by law. We do not warrant that the Service will be uninterrupted, error-free, or meet every specific business requirement.
15. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our aggregate liability under these Terms is capped at the amount you paid for the Service in the 12 months preceding the claim.
16. Indemnification
You will defend and indemnify Eagora against third-party claims arising from your content, your use of the Service in violation of these Terms or the AUP, or your violation of applicable law.
17. Governing law & venue
These Terms are governed by the laws of Ireland, without regard to conflict-of-law rules. The exclusive venue for disputes is the courts of Dublin, Ireland, except where you are a consumer entitled to mandatory protections of your country of residence.
18. Changes to the Terms
We may update these Terms from time to time. Material changes are announced at least 30 days in advance by email to workspace admins. Continued use of the Service after the effective date constitutes acceptance.
19. Entire agreement
These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund Policy, and any order form or DPA you have signed, constitute the entire agreement between you and Eagora regarding the Service.
Last updated: June 1, 2026